ShortURL.is

Terms of Service

Last updated on November 05, 2026

These terms are the agreement between you and ShortURL.is for your use of shorturl.is, our short link domains (such as gourl.is) and everything we offer through them (together, the "service"). ShortURL.is is run by a sole trader in the United Kingdom. You can contact us at [email protected] or through our contact page.

By creating an account, or by shortening a link without one, you agree to these terms. If you use the service for a business or other organisation, you accept these terms on its behalf and confirm that you are allowed to.

Our Privacy Policy explains how we handle personal information. It is part of these terms.

1. Who can use the service

  • You must be at least 18 years old.
  • The service is built for businesses and professionals. If you use it as a consumer (for purposes outside your trade, business or profession), you also have the rights UK consumer law gives you, and nothing in these terms takes those rights away. Where a section applies differently to consumers, it says so.
  • You must give accurate details when you sign up and keep them up to date.
  • You are responsible for everything done through your account, including by team members you invite and by anyone using your API keys. Keep your password and keys safe. Tell us straight away if you think someone else has used your account.
  • Do not open more accounts to get round a plan's limits or a suspension.
  • If you sign in through single sign-on set up by someone else, such as your employer, they can end your access to their workspace at any time and sign you out. An account that was created for you through that sign-in can also be switched off. An account you already had before stays yours, outside their workspace. They may also set how long a sign-in lasts.

2. The service and your plan

  • The service lets you create short links, branded short links, QR codes and link-in-bio pages, and see statistics about how they are used.
  • What each plan includes, and its limits, are shown on our pricing page. We keep improving the service, so features and limits change over time. If we remove or reduce something important in a paid plan you are on, we will tell you at least 30 days before the change, and you can cancel before it happens.
  • We may change the free plan's features and limits at any time.
  • We aim to keep the service available at all times but cannot promise it will never be interrupted, for example during maintenance or problems outside our control.

3. Your content

  • You keep ownership of everything you add to the service: links, aliases, bio pages, images, files, QR codes and text ("your content").
  • You give us permission to store, copy, display and process your content as far as we need to run the service, for example to redirect your links, show your bio pages and produce your statistics.
  • You confirm that you have the right to use your content and any domain you connect, and that your content does not break the law or these terms.
  • Links made without an account are not tied to you. You cannot edit or delete them, and someone else who shortens the same address may be given the same short link. If you create an account soon afterwards in the same browser, we may add those links to it.
  • Content in someone else's workspace. What you add to a workspace that belongs to another account, such as your employer's, is held in that account. If you leave or are removed from the workspace, it stays there and you lose access to it.

4. Acceptable use

You must not use the service to create, host or link to:

  • spam, including links sent in unsolicited bulk messages, or links listed on public blocklists such as Spamhaus, SURBL or URIBL;
  • phishing, malware, scams or counterfeit goods, or any page that tries to collect passwords, card details or personal information by deception;
  • anything illegal, or content that promotes violence, hatred or harm;
  • sexually explicit content;
  • the sale of illegal drugs or weapons, or of age-restricted products without proper age checks;
  • anything that infringes someone else's copyright, trademark or other rights;
  • chains of short links that hide where a link really goes.

You must also not:

  • get round plan limits, security measures or blocks, or try to access accounts or data that are not yours;
  • overload, disrupt, scrape or probe the service, or create links in bulk other than through our API within its rate limits;
  • resell the service or offer it under your own brand. Self-serve plans are for one business's own use. If you manage links for clients, resell the service, or need white-label branding or client workspaces, please contact us about a custom plan.

Custom aliases must not imitate or suggest another company, brand, bank, government body or login page, and must not be used to trick people into entering passwords or personal information. We block aliases we consider misleading.

How we enforce this.

  • We check links when they are created and when they are used, and we act on reports. You can report a link from our report page.
  • If we believe a link, page, alias or account breaks these terms, we may:
    • disable or delete it;
    • show a warning page instead of redirecting;
    • suspend or close the account.
  • We may do this without notice when we need to act quickly to protect people. Otherwise, where it is reasonable, we will tell you why and give you a chance to respond.

5. Paid plans, trials and billing

  • Paid plans are billed monthly or yearly, in advance, by card through our payment provider. Your plan renews automatically at the end of each period until you cancel it.
  • Free trials. Some plans offer a free trial. We show its length before you start, and you do not pay anything during it. When the trial ends, your account returns to the free plan unless you choose to pay.
  • Prices. Prices are shown on our pricing page and at checkout, and may be shown in your local currency. The amount and currency shown at checkout is what you pay, including any tax that applies. We may change our prices. If the price of your plan changes, we will tell you at least 30 days before your next renewal, and you can cancel before it applies.
  • Cancelling. You can cancel at any time from your account's billing settings or by emailing us. Your plan stays active until the end of the period you have paid for and then ends. We do not refund partial periods or unused time, except where the law requires it.
  • Consumers. If you are a consumer, you can cancel a paid plan within 14 days of buying it and get a refund. Because you ask us to start your plan straight away, we may keep an amount for the part of those 14 days you have already had.
  • Failed payments. If a payment fails, we may move your account to the free plan.
  • Custom plans agreed with us may have their own terms or invoice terms. Where they differ from these terms, the custom terms apply.

6. When a plan ends or changes

  • When a paid plan or trial ends, or you move to a smaller plan, the features that are not in your new plan stop working.
  • Your existing short links keep redirecting.
  • You may not be able to create more until you are within the new plan's limits.
  • Click statistics are kept for the data retention period of your plan, shown on our pricing page. If your plan ends, we keep your statistics for 90 days so you do not lose them if you come back. After that, statistics older than the free plan's period are deleted.

7. Closing your account

  • To close your account, email us from the address on the account.
  • When we delete an account we delete its links, bio pages, QR codes, statistics and other content. Its short links stop working. This cannot be undone.
  • We keep payment records for as long as tax law requires, as explained in our Privacy Policy.
  • We may close an account that seriously or repeatedly breaks these terms.
  • If we ever stop running the service, we will give you at least 30 days' notice and refund any time you have paid for but not used.

8. API, branded domains and integrations

  • API. If your plan includes our API, use it within your plan's rate limits and keep your keys secret. We may change the API, and may suspend keys that are misused.
  • Branded domains. You may only connect a domain that you own or control, and you are responsible for its settings with your domain provider. If a domain is removed or stops pointing to us, links on it stop working.
  • Other services. When you use another company's service with ours, for example a sign-in provider, our payment provider, tools you connect, or content you embed in a bio page, that company's own terms apply to it. We are not responsible for services we do not run.
  • Single sign-on. If we set up single sign-on or user provisioning for you, you are responsible for who your sign-in system lets in and for removing people from it when they should no longer have access. Removal reaches us through user provisioning, if that is set up, and otherwise when the person's sign-in time limit runs out.

9. Data you collect through the service

Some features let you collect information from the people who use your links and pages:

  • the contact and newsletter forms on bio pages and overlays;
  • the tools you connect to your account;
  • tracking pixels.

You decide what to collect and why, so for that information you are the controller and we are your processor. For that information:

  • We only process it to provide the service, following these terms and the settings you choose.
  • Everyone who can access it is bound by confidentiality.
  • We keep it secure and use only subprocessors that are bound by written terms to protect it. A list is available on request at [email protected], we will tell account holders by email before adding a new one, and if you object you may close your account.
  • We will help you, where we reasonably can, to answer requests from the people concerned and to meet your security and breach-reporting duties. We will tell you without undue delay if we become aware of a breach affecting it.
  • We delete it when you delete it or when your account is deleted.
  • We will give you the information you reasonably need to show that these commitments are met.

You are responsible for:

  • having a lawful reason to collect the information;
  • telling people how you use it;
  • getting any consent the law requires, including for tracking pixels and cookies on your links and pages;
  • making sure you may share the details of the people you sign in through single sign-on or user provisioning (names, email addresses and whether their access is on) with us, and that you have told them.

10. Our service and brand

The service, its software, design and the ShortURL.is name belong to us or our licensors. These terms do not give you any right to them except to use the service as these terms allow.

11. Our responsibility to you

  • A short link contains no content of its own. We do not control, and are not responsible for, the websites or content that links point to.
  • We provide the service with reasonable care and skill, but otherwise "as is". We do not promise that it will meet every need or always be available or error-free.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
  • If you use the service for business:
    • We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
    • Our total liability to you for all claims is limited to the fees you paid us in the 12 months before the event that caused the claim.
    • You will compensate us for claims made against us by others because of your content or your breach of these terms.
  • If you are a consumer:
    • We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
    • We are not responsible for business losses.

12. Changes to these terms

We may update these terms, for example when the service or the law changes. If a change is significant, we will tell you by email or on the site at least 30 days before it takes effect, unless it is needed sooner for legal or security reasons. If you do not agree, you can close your account before the change applies. If you keep using the service after that, the new terms apply. The date at the top shows when these terms last changed.

13. General

  • You may not transfer your account or these terms to someone else without our agreement. We may transfer them to anyone who takes over the service, and will tell you if we do.
  • If a court finds part of these terms invalid, the rest still applies.
  • If we do not enforce a right straight away, we can still enforce it later.
  • We are not responsible for delays or failures caused by events outside our reasonable control.
  • These terms, together with our Privacy Policy and any custom plan terms, are the whole agreement between us about the service. No one else has rights under them.

14. Law and disputes

These terms are governed by the law of England and Wales, and disputes will be decided by the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

15. Contact

Questions about these terms: [email protected], or our contact page.